FAQs

Your order could be in a few places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. That email will have a tracking number for your shipment. Please track your order online via the courier specified in the email. (Don't forget to check those junk folders)! You may also reach out to us on the Contact us page and we can help!

Please give us between 7-10 days to fill your order. You will receive a confirmation email with a tracking number once your order has been shipped. 

We try to fill orders as quickly as possible. 

Allow up to 5-10 business days for processing. Free Shipping orders ship via UPS or USPS. Shipping times typically take anywhere from 4 to 10 days and packages are not insured. If shipping to a PO Box, please also provide a physical address for UPS deliveries. Make sure you are shipping to a secure location. We are not responsible for stolen packages.

You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.

Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.

We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.

We currently ship to Canada & Mexico. We are looking into expanding as soon as possible. We are not responsible for delays or any additional customs charges once the package leaves the US. 

We're bummed things didn't work out for you, but here's the good news: you get 15 days to return your items starting from the day you receive your order.

Here's the fine print.

• All original tags must be attached.
• The garment cannot have been worn or washed.
• Must come from a pet free or smoke free environment.
• Shoes cannot have been worn at ALL.
• Restocking fee may apply.
• For hygiene reasons, pierced jewelry, swimwear and lingerie over your own underwear and keep the seal intact.
• Final Sale items are just that no returns
• Seasonal Items are FINAL sale no returns.
• All drinkware & glassware are final sale.
  

You must contact us before sending items back. Please email us at lilacandgraceboutique@gmail.com
We do reserve the right to refuse your return.

Read this carefully before returning to our address.

We're bummed things didn't work out for you, but here's some good news: You've got 15 days to send something back to us from the day you receive it. 

Once you have reviewed our return policy send back to us at 6416 180th St NE Ste A Arlington, WA 98223

As soon as you place your order, we’re on it – we know you need it fast!

This means we will need to be notified of a cancellation within the first 24 hours.

We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately, we cannot accept returns that are over 15 days. 

Refunds can take up to 30 days to show in your account depending on your bank's processing time. The refund will be issued after receipt of the item and inspection of the item returned. The refund will go back to the payment method used when placing your order, once we've done our bit you'll receive a confirmation email that it's on its way. If you have been waiting more than 30 days with no email from us please reach out via the Contact Us page.

Your package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the contact us tab here.

If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

To get this fixed for you ASAP please head to our Contact Us section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:
• Your name
• Order number
• Product name
• Product name
• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

We're sorry to hear that you've received an item that's not in perfect condition. So that we can get this fixed for you please go to our Contact Us tab, to help us get this fixed for you ASAP.

When you contact us please include the following information:

Your Name

Order Number

Product Name

Picture of the fault

Description of the fault.

The product name can be found on your confirmation email. If you contact us via the Contact Us page, please have an image of the faulty item ready for when you receive a reply as you won't be able to attach the image on the form.